Frequently Asked Questions
Everything you need to know about your Passionfruit experience.
How do you ensure discreet shipping?
We prioritize your privacy. All orders are shipped in plain, unmarked packaging with a generic return address that does not mention 'Passionfruit' or the nature of the contents.
What is your return policy for intimate apparel?
For hygiene and safety reasons, we cannot accept returns or exchanges on lingerie, bodysuits, or any intimate items once the original seal or packaging has been opened.
How do I find the right size for me?
Each product page features a detailed size guide. We recommend taking your measurements and comparing them to our specific charts, as sizing can vary between different collections and designers.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and encrypted digital wallets to ensure your transaction is secure and private.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.
Are your materials ethically sourced?
Yes, we partner with manufacturers who prioritize high-quality, sustainable fabrics and ethical labor practices to ensure your garments feel as good as they look.